Regulatory Information & Compliance Documents
PDA Letting Agents operates to the highest professional and legal standards. Below you will find our key compliance certificates, our complaints policy, and a summary of our regulatory obligations — all in one place.
PDA Letting Agents is a trading name of PDA Law Solicitors Limited, authorised and regulated by the Solicitors Regulation Authority (SRA No. 622755).
Certificates & Policies
Click any document below to view or download. These are updated annually and whenever our regulatory status changes.
Independent escalation routes
We operate under two separate regulatory frameworks — one for legal services, one for lettings. Each has its own independent ombudsman.
Legal Ombudsman
For complaints about legal services provided by PDA Law Solicitors Limited that we have been unable to resolve internally, you may refer your complaint to the Legal Ombudsman.
- Address: PO Box 6167, Slough, SL1 0EH
- Telephone: 0300 555 0333
- Website: legalombudsman.org.uk
You must refer your complaint to the Legal Ombudsman within 6 months of receiving our final response.
Property Redress Scheme
For complaints about our lettings and property management services that we have been unable to resolve internally, you may refer your complaint to the Property Redress Scheme — our government-approved redress scheme for lettings.
- Website: theprs.co.uk
- Covers: Lettings, property management, tenant & landlord disputes
- Cost: Free of charge to consumers
You must exhaust our internal complaints procedure before referring to the Property Redress Scheme.
How we meet our regulatory duties
As a professional letting agency and SRA-regulated firm, PDA Letting Agents is subject to a range of legal and regulatory requirements. Here is how we meet each one.
Trading Name & SRA Authorisation
PDA Letting Agents is a trading name of PDA Law Solicitors Limited, authorised and regulated by the Solicitors Regulation Authority (SRA No. 622755). Company No. 08133025.
Client Money Protection
All client money held by PDA Letting Agents is protected under a government-approved CMP scheme. This covers rent collected on behalf of landlords and deposits held prior to registration.
Property Redress Scheme
We are a registered member of the Property Redress Scheme — the government-approved redress scheme for lettings. Any unresolved lettings complaints can be escalated to the scheme for independent adjudication at no cost to you.
Legal Ombudsman (SRA Side)
For complaints relating to legal services provided by PDA Law Solicitors Limited, you may contact the Legal Ombudsman at PO Box 6167, Slough, SL1 0EH. Tel: 0300 555 0333. Website: legalombudsman.org.uk.
Professional Indemnity Insurance
PDA Law Solicitors Limited holds Professional Indemnity Insurance as required by the SRA. Details of our insurer and level of cover are available on request from our office.
ICO Registration
PDA Letting Agents / PDA Law Solicitors Limited is registered with the Information Commissioner's Office (ICO) as required under UK GDPR and the Data Protection Act 2018. Our ICO registration number is available on request.
Anti-Money Laundering
We are supervised by HMRC for AML purposes under the Money Laundering Regulations 2017. We carry out identity verification and due diligence checks on all landlords and tenants as required by law.
Deposit Protection
All tenancy deposits are protected in a government-approved tenancy deposit scheme within 30 days of receipt, and tenants receive the prescribed information as required by law.
Transparent Fees
Our fee schedule is published and available to all landlords and tenants. We do not charge hidden fees. View our full fee structure on our Fixed Fees page.
How to raise a complaint
We aim to resolve all concerns quickly and fairly. If you are unhappy with any aspect of our service, please follow the steps below.
Contact Us Directly
In the first instance, please raise your concern with the member of staff you have been dealing with, or contact our office directly by phone or email. We aim to acknowledge all complaints within 3 working days.
Formal Written Complaint
If your concern is not resolved informally, you may submit a formal written complaint to our office at Crown Buildings, 121A Saughall Road, Blacon, Chester, CH1 5ET or by email. We will investigate and respond in full within 15 working days.
Escalation to Redress Scheme
If you remain dissatisfied after our internal process is complete, you have the right to refer your complaint to our government-approved redress scheme for independent adjudication. This service is free of charge to consumers.
Have a question about our compliance?
Our team is happy to answer any questions about our regulatory status, certificates, or complaints procedure. As Chester's only letting agency with an in-house solicitor, we take compliance seriously.