Question 1

What should I do if my landlord refuses to do repairs?

Accepted Answer

Your landlord is legally required to maintain the property in good repair. If they refuse, you can: (1) send a formal repair request in writing, (2) report the issue to the local authority, (3) use a repair and deduct scheme (in some cases), or (4) seek legal advice. We can help you understand your options and represent you if needed.

Question 2

Can my landlord increase my rent whenever they want?

Accepted Answer

No. Under the Renters Rights Act 2026, rent increases are limited to once per year and must follow a formal process. Your landlord must give at least 30 days notice and the increase cannot exceed the market rate or a prescribed percentage. Excessive increases can be challenged.

Question 3

What is deposit protection and why does it matter?

Accepted Answer

Your deposit must be protected in a government-approved scheme within 30 days of receipt. You must receive prescribed information about the scheme. If your landlord fails to protect your deposit, you can claim up to 3 times the deposit amount as compensation — even if the property was in perfect condition.

Question 4

Can my landlord evict me without a reason?

Accepted Answer

From 1 May 2026, no. Section 21 no-fault evictions are abolished. Your landlord must have a valid legal reason (Section 8 ground) to evict you, such as serious rent arrears, breach of tenancy, or needing to sell the property. You cannot be evicted simply because your fixed term has ended.

Question 5

What is the Decent Homes Standard?

Accepted Answer

The Decent Homes Standard requires rental properties to be safe, in good repair, and have adequate facilities. Properties must have working heating, safe electrics, no damp, and adequate kitchen and bathroom facilities. From 2026, this standard will be more strictly enforced by local authorities.

Question 6

Can I be evicted for complaining about repairs?

Accepted Answer

No. It is illegal for a landlord to evict you in retaliation for reporting repairs or exercising your tenant rights. If your landlord attempts to evict you within 6 months of a repair complaint, it is presumed to be retaliatory. We can help you challenge unlawful evictions.

Question 7

What should I do if my landlord is harassing me?

Accepted Answer

Harassment includes threatening behaviour, intimidation, or deliberately making the property uninhabitable. If you are being harassed, document everything, report it to the local authority, and seek legal advice. We can represent you and help you pursue claims for damages.

Question 8

Can I have pets in my rental property?

Accepted Answer

From 1 May 2026, tenants have the right to request to keep a pet. Landlords cannot refuse unreasonably. If your landlord refuses, they must provide written reasons. You can challenge an unreasonable refusal. Pets are no longer automatically prohibited in rental properties.

Question 9

How do I get my deposit back at the end of my tenancy?

Accepted Answer

Your landlord must return your deposit within 30 days of the tenancy ending, minus any legitimate deductions for damage or unpaid rent. They must provide an itemized breakdown of any deductions. If they fail to return it or make unfair deductions, you can claim up to 3 times the deposit amount.

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